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Download MB-Check and save to your desktop. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK". This will produce one log file on your desktop: mb-check-results.zip. This file will include the FRST logs generated from the previous set of instructions.
In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. In the User Account Control pop-up window, click Yes to continue the installation. Run the MBST Support Tool. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
Please follow the directions in my post above; you need to sign up for an account at My.Malwarebytes.com using, if possible, the same email address you used when you purchased your subscription. Once that is done you should be able to access your license information and activate the product with your license key.
To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes.
Download the Malwarebytes Support Tool. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. Run the MBST Support Tool. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the Advanced Options, click only Gather Logs.
If so, click the button marked “View detected results”. Click The blue “ Save scan log ” to save the log and give it a name and location you remember. If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files” ( in blue, at the bottom). Press Continue when all done.
Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
Greetings, Unfortunately determining the exact source of an infection can be difficult and often impossible, however my advice would be to allow one of our malware removal specialists to take a look as they can at least help make certain that no additional undetected threats remain on your system and they might be able to help determine what caused the previously detected threat to get onto ...
yes.. i got my license key from malware bytes and a reference number....never had to provide an email.. but i cant access any account that they are talking about so i just want to privately issue my name, license key, and reference number, screen shot of my active app, and last four or the cc i used if necessary so that it can be linked to the account i created just now (no this account for ...
Hello, I have a lifetime subscription, Malwarebytes Standard, Premium Security and it is associated to my email. I can login and see the subscription. However, When I try to create a ticket, I get an email that says "Unable to locate a subscription with the email provided" and my ticket get closed automatically.