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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal.In the agent portal, teams process tickets and requests from customers (internal or external).
Oklahoma Teacher's Retirement System (OTRS) is the pension program for public education employees in the State of Oklahoma. As of June 30, 2014, the program had nearly 168,000 members. [ 1 ] Public education teachers and administrators are required to be OTRS members; support staff can join voluntarily. [ 1 ]
Before April 2021, the team used the Open-source Ticket Request System ("OTRS") software to organize and process the email it received. After the open-source version of OTRS was discontinued by its developer, the team now uses Znuny, which is an open-source fork of the OTRS software. OTRS was often used as a short-hand term to refer to the team ...
Category:OTRS templates, a more complete list of templates related to the OTRS process Topics referred to by the same term This is an unused template to list other templates associated with a similar title or shortcut.
When OTRS is not available due to scheduled or unscheduled downtime, alternative procedures need to be put in place, because many oversight requests are time-sensitive. The core back-up process is to switch the Oversight team's private mailing list to receive emails, and to have requests sent to that mailing list for the duration of the downtime.
The OTRS system is looking for trusted volunteers to help staff our {{{1}}}. I would like to invite you to look over what OTRS involves and consider seeking approval at the volunteering page. Thank you. ~~~~
This template is used to identify the VRTS ticket associated with the permission of a particular file. See m:VRT for more information. Template parameters [Edit template data] This template prefers inline formatting of parameters. Parameter Description Type Status work work Replaces "this work" Unknown optional Ticket URL ticket Link to ticket archived in VRTS URL deprecated category category ...
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