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In March 2005, Specsavers publicly criticised Glasses Direct, an internet retailer, claiming that an internet service "did not meet required standards" and "could not offer advice from dispensing opticians". [24]
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
Following a further announcement on 9 December 2014, Vision Express decided to continue to trade from the Conlons store in Annan as part of its portfolio. This increased the total number of clinics to 391 by the end of 2014. December 2017 saw Vision Express announce the completion of the deal to incorporate 209 Tesco Opticians into their portfolio.