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  2. 10 things you should never say at work if you want to keep ...

    www.aol.com/news/2016-08-01-10-things-you-should...

    While office banter is a completely normal thing, avoid using these words and phrases if you want to keep your reputation -- and your job.

  3. 35 Common Toxic Positivity Phrases To Stop Using—Plus ... - AOL

    www.aol.com/lifestyle/35-common-toxic-positivity...

    As a result, people may say well-meaning—but massively invalidating—phrases to people struggling with something. Here, experts share the harm in toxic positivity and 35 phrases to think twice ...

  4. Why you should never say these 4 common words at work - AOL

    www.aol.com/article/2016/06/17/why-you-should...

    Words, poorly and unconsciously chosen, can indeed harm your credibility, relationships, and opportunities for career advancement.

  5. Workplace communication - Wikipedia

    en.wikipedia.org/wiki/Workplace_communication

    Workplace communication is the process of communicating and exchanging information (both verbal and non-verbal) between one person/group and another person/group within an organization. It includes e-mails, text messages, notes, calls, etc. [ 1 ] Effective communication is critical in getting the job done, as well as building a sense of trust ...

  6. Active listening - Wikipedia

    en.wikipedia.org/wiki/Active_listening

    Rogers and Farson write: "Active listening is an important way to bring about changes in people. Despite the popular notion that listening is a passive approach, clinical and research evidence clearly shows that sensitive listening is a most effective agent for individual personality change and group development.

  7. Professional communication - Wikipedia

    en.wikipedia.org/wiki/Professional_communication

    Communication skills are critical in practically all workplaces, and many day-to-day tasks performed at work are related to the field in some way. Examples of professional communication in the workplace could include emails, faxes, meetings, memos, or PowerPoint presentations, all of which may be deemed essential to completing work and ...

  8. 10 Genius Phrases To Use Instead of 'I'm Busy,' According to ...

    www.aol.com/lifestyle/10-genius-phrases-instead...

    The One Time It's Best To Say "I'm Busy" All of the above responses are great swaps for "I'm busy," but Dr. Cooper says there's one time when the phrase is the best one to go with.

  9. Emotions in the workplace - Wikipedia

    en.wikipedia.org/wiki/Emotions_in_the_workplace

    "Positive mood also elicits more exploration and enjoyment of new ideas and can enhance creativity" (Isen, 2000). A manager who is able to reward and speak to his employees in a way that brings out their positive emotions will be much more successful than one who lacks these skills.