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Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems.
A request for information (RFI) is a common business process whose purpose is to collect written information about the capabilities of various suppliers. [1] Normally it follows a format that can be used for comparative purposes. An RFI is primarily used to gather information to help make a decision on what steps to take next.
[2] [3] Martin Barnes (1968) proposed a project cost model based on cost, time and resources (CTR) in his PhD thesis and in 1969, he designed a course entitled "Time and Cost in Contract Control" in which he drew a triangle with each apex representing cost, time and quality (CTQ). [4] Later, he expanded quality with performance, becoming CTP.
According to the PMBOK (7th edition) by the Project Management Institute (PMI), lead time is the "time between a customer request and the actual delivery." [ 12 ] The lead time is a deliverable metric and a customary measure. [ 13 ]
A request for qualifications (RFQ) is a step sometimes used in the formal process of procuring a product or service, for example by a government agency.It is typically used as a screening step to establish a pool of vendors (businesses or individuals to provide a product or service) that are then qualified, and thus eligible to submit responses to a request for proposals (RFP).
Little's law is widely used in manufacturing to predict lead time based on the production rate and the amount of work-in-process. [15] Software-performance testers have used Little's law to ensure that the observed performance results are not due to bottlenecks imposed by the testing apparatus. [16] [17]
A change-advisory board (CAB) delivers support to a change-management team by advising on requested changes, assisting in the assessment and prioritization of changes. This body is generally made up of IT and Business representatives that include: a change manager, user managers and groups, product owners, technical experts, and possible third parties and customers (if required).
A request for quotation (RfQ) is a business process in which a company or public entity requests a quote from a supplier for the purchase of specific products or services. RfQ generally means the same thing as Call for bids (CfB) and Invitation for bid (IfB). [1] An RfQ typically involves more than the price per item.