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In May 2013, the company acquired Angel.com, a provider of cloud-based contact center solutions, from parent company MicroStrategy, for $110 million. [18] In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers. [19]
Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts .
NICE Ltd. (Hebrew: נייס) is an Israeli technology company specializing in customer relations management software (NICE CXone), artificial intelligence, and digital and workforce engagement management. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel ...
In October 2010, the company acquired Latitude Software, a debt collection software and services provider, for $14 million in cash. [9] [10] In March 2011, the company acquired Agori Communications, a German-based reseller of its multichannel contact center solutions. [11] In July 2011, the company acquired CallTime, an Australian-based ...
Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations. . Customer management products included agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government
The software was rebranded as KANA Experience Analytics. [14] In 2012, KANA bought Trinicom, a Dutch company that makes mid-market customer service multichannel ecommerce, especially in the BeNeLux region. [15] Less than three months later, KANA purchased Sword Ciboodle, a company that specializes in contact center software. [16]
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