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Walmart is the world's largest company by revenue, according to the Fortune Global 500 list in October 2022. [15] In February 2023, Walmart announced that its FY2023 total revenue was $611.3 billion. [16] Walmart is also the largest private employer in the world with 2.1 million employees.
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Contact-center automation, CCA, the practice of having an integrated system that coordinates contacts between an organization and the public, is designed to reduce the repetitive and tedious parts of a contact center agent's job. Automation prevents this by having pre-recorded audio messages that help customers solve their problems.
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