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Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [1] "
Affective events theory model Research model. Affective events theory (AET) is an industrial and organizational psychology model developed by organizational psychologists Howard M. Weiss (Georgia Institute of Technology) and Russell Cropanzano (University of Colorado) to explain how emotions and moods influence job performance and job satisfaction. [1]
Frequency of experiencing net positive emotion will be a better predictor of overall job satisfaction than will intensity of positive emotion when it is experienced. [44] Emotion work (or emotion management) refers to various types of efforts to manage emotional states and displays. Emotion management includes all of the conscious and ...
The State-Trait Emotion Measure (STEM) is a more recently constructed measure that is explicitly framed to assess emotions at the workplace. [ 13 ] [ 14 ] The STEM assesses stable (trait) and current emotions (state) for five positive and five negative emotions: affection, anger, anxiety, attentiveness/energy, contentment, envy, guilt/shame ...
Bounded emotionality is a communications studies approach to dealing with emotional control in the workplace. [1] Emotional control simply refers to how employers and employees handle the range of emotions that naturally occur in the workplace. These emotions can occur because of work, or they can be brought into work from an employee's home life.
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1] [2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers.
The 9-item Emotional Exhaustion (EE) scale measures feelings of being emotionally overextended and exhausted by one's work. Higher scores correspond to greater experienced burnout. This scale is used in the MBI-HSS, MBI-HSS (MP), and MBI-ES versions. The MBI-GS and MBI-GS (S) use a shorter 5-item version of this scale called "Exhaustion".
Satisfaction with work: The emotional state of a worker while working is critical to job attitudes. Although a person may self-identify in terms of profession, for example as a doctor, lawyer or engineer, it is their well-being at work which is significant in characterizing job attitude.