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Emotional work is described as "emotion that is authentic, not emotion that is manufactured through surface acting…rarely seen as a profit center for management". [10] "The person whose feelings are easily aroused (but not necessarily easily controlled) is going to have far more difficulty in dealing with emotionally stressful situations.
Affective events theory model Research model. Affective events theory (AET) is an industrial and organizational psychology model developed by organizational psychologists Howard M. Weiss (Georgia Institute of Technology) and Russell Cropanzano (University of Colorado) to explain how emotions and moods influence job performance and job satisfaction. [1]
For feedback, be it positive or negative, to be at the level where it can push, inspire, and positively challenge people, it needs to meet the following criteria: Specific and factual : Do not ...
Despite a large body of positive psychological research into the relationship between happiness and productivity, [1] [2] [3] happiness at work has traditionally been seen as a potential by-product of positive outcomes at work, rather than a pathway to business success. Happiness in the workplace is usually dependent on the work environment.
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1] [2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers.
Social emotions are emotions that depend upon the thoughts, feelings or actions of other people, "as experienced, recalled, anticipated or imagined at first hand". [1] [2] Examples are embarrassment, guilt, shame, jealousy, envy, coolness, elevation, empathy, and pride. [3]
In fact, Mancao argues that boundary-setting phrases should be our first line of defense against toxic people. “Instead of asking questions to de-escalate toxic behavior, setting boundaries is ...
An emotional expression is a behavior that communicates an emotional state or attitude. It can be verbal or nonverbal , and can occur with or without self-awareness . Emotional expressions include facial movements like smiling or scowling , simple behaviors like crying , laughing , or saying " thank you ," and more complex behaviors like ...