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Performance indicators differ from business drivers and aims (or goals). A school might consider the failure rate of its students as a key performance indicator which might help the school understand its position in the educational community, whereas a business might consider the percentage of income from returning customers as a potential KPI.
The audit activity and the resultant motor carrier safety rating has been criticized for being imperfect, and perhaps misleading. Studies [2] [3] have shown that for a considerable number of audit items, correlation coefficients between audit item outcome and actual safety performance have counter-intuitive signs: the better the compliance rating of firms, the worse their accident rates.
A performance appraisal, also referred to as a performance review, performance evaluation, [1] (career) development discussion, [2] or employee appraisal, sometimes shortened to "PA", [a] is a periodic and systematic process whereby the job performance of an employee is documented and evaluated. This is done after employees are trained about ...
Control self-assessment was developed by Gulf Canada in 1987 when the company's General Auditor, Bruce McCuaig was dissatisfied with the standard auditing techniques in use following the impact of the Watergate affair on the parent company, Gulf Oil Corporation. The decision to fully implement control self-assessment at Gulf Canada was driven ...
Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.
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