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You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle®. You can go to your activity page within the Zelle® experience, either within your mobile banking app or the Zelle® app, choose the payment you want to cancel, and then select “Cancel This Payment.”
You can reach our customer support team toll-free at 844-428-8542. If you are using Zelle ® through your mobile banking app, please contact your bank or credit union to cancel your Zelle ® service.
Unfortunately, Zelle payments cannot be canceled unless they're still processing. Zelle sends payments instantly to the recipient's account, similar to transferring cash to someone else. However, if you did send a payment you want to cancel, there are a few things you can try.
To cancel the pending Zelle® payment using digital banking. Select Transfer & Pay, then Send & request money with Zelle®. Choose Activity. Within the "Pending payments" section, locate the payment you'd like to modify. Choose Cancel payment next to it, then select Cancel once more to confirm.
To cancel the pending payment: Log into the Zelle® app; Select Activity from the bottom of the main screen; Select the payment you want to cancel; Select cancel; Payment is completed: If the recipient is already enrolled with Zelle®, the money will be available in their account typically within minutes, and the option to cancel or stop the ...
You can cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
You can edit or cancel a one-time future dated payment or recurring payment series any time until 11:59 p.m. ET the day before its scheduled payment date by going to Payment Activity under Scheduled. You can cancel a single payment within a recurring payment series or cancel the entire series.