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When emails go missing in AOL Mail, it's often due to a few simple things; either the message is in the wrong folder, your third-party mail client's settings, or your account was deactivated due to inactivity. Check your other folders. The first thing place to check if you're missing mail is to check your other folders.
Emails deleted from the apps will be placed in your Trash folder. Deleting email from the Trash removes it from your account. Apps that use POP. Desktop apps, like Outlook, Thunderbird, and Mac Mail, can access AOL Mail using POP. Copies of your email download to the app, so actions in the app won't affect your account.
An inactive mailbox can be recovered by signing in to it. This action only reclaims the email address, not the original contents of the mailbox. Custom mailbox settings created before an account became inactive need to be created again. *Subject to storage limits, spam and email abuse policies and future changes in the storage policy.
• If you've set up filters, the settings may be routing some emails to the trash. You can review your filter settings in New AOL Mail and edit or delete any incorrect filters • If you're using a mobile app or program that's setup to delete email from the server, you'll need to contact the manufacturer for help.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
Never worry about getting overwhelmed with old or unwanted emails. AOL Mail lets you easily delete unwanted messages. If any of your emails have been permanently deleted or have gone missing in the last 7 days, give us a call and we' ll do everything we can to try to recover your lost messages. Delete a single email
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
Basic search - Enter keywords in the top search bar, then click the Search icon; Search by sender - When viewing a list of emails, mouse over 1 and click the Search icon
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