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Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
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On 1 July 2015, a simplified universal charging system was introduced for 087 numbers and all other 'service numbers'. Calls to all 087 numbers now consist of a 'service charge' of up to 13p per minute and/or 13p per call, plus a standard 'access charge' set by the caller's own phone company which typically ranges from 7p to 45p per minute.
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The 0800 range can have NSN length as 10, 9, or 7 digits. The 0845 range can have NSN length as 10 or 7 digits. The 0500 range had NSN length as 9 digits only, and was withdrawn from use on 3 June 2017. All other UK numbers have NSN length of 10 digits. There are no telephone numbers in the UK with an NSN length of 8 digits.
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0800 was Tongue (TO0) – numbers were transferred to 0847 (ELNS) [notes 14] 0800 later used for BT Freefone numbers - usage of BT 9-digit 0800 numbers continued after the Big Number Change; all new 0800 allocations have 10 digits and multiple operators now issue 0800 numbers. 01801 — unused
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