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This is a key element in meeting both the customer and business needs as it allows the technician to prioritize the troubleshooting process and properly manage their time. [6] If a problem is new and/or personnel from this group cannot determine a solution, they are responsible for elevating this issue to the Tier III technical support group.
Flexible keyboards are a junction between normal type and laptop type keyboards: normal from the full arrangement of keys, and laptop from the short key distance. Additionally, the flexibility allows the user to fold/roll the keyboard for better storage and transfer. However, for typing the keyboard must be resting on a hard surface.
The crumbs, dust, and other particulate that fall between the keys and build up underneath are loosened by spraying pressurized air into the keyboard, then removed with a low-pressure vacuum cleaner. A plastic-cleaning agent applied to the surface of the keys with a cloth is used to remove the accumulation of oil and dirt from repeated contact ...
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A pointing stick on a mid-1990s-era Toshiba laptop. The two buttons below the keyboard act as a computer mouse: the top button is used for left-clicking while the bottom button is used for right-clicking. Optical pointing sticks are also used on some Ultrabook tablet hybrids, such as the Sony Duo 11, ThinkPad Tablet and Samsung Ativ Q.