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Contact Fidelity by phone or online. For a personalized customer service experience, log in to NetBenefits.
Use your preferred technology and dial 711 to contact us using the FCC Telecommunications Relay Service (TRS) or Users of American Sign Language may use their preferred provider to contact us using Video Relay Service (VRS).
For any customer service questions, call us 24/7 at: 800-343-3548. Get to the team you're looking for faster. Workplace accounts Log In Required (ex: 401(k), health savings) Mon.—Fri. 8:30 a.m.—12 a.m. ET 800-835-5095 Employer Stock Plan Services (SPS) Open continuously Sun. 5 p.m.—Fri. 12 a.m. ET 800-544-9354 College planning
For U.S. employees, your username (up to 15 characters) can be any customer identifier you’ve chosen or your Social Security number (SSN). If you use your SSN to log in, please create a personalized username for added security. Use the Need Help links to the right to change your login information.
Will the username and password I've established on NetBenefits work on other Fidelity sites? The same username and password can be used to access all of your accounts through any of our service channels.
Visit Fidelity NetBenefits FAQs to get answers to common questions about retirement, 401(k) plans, 403(b) plans, and other employee benefits.
Take control of your account through Fidelity NetBenefits ® with access to account balances, money management features, and more.
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Visit Fidelity NetBenefits to transfer funds and manage workplace benefits with a secure online platform.
Fidelity Investments Institutional Services Company, Inc., 82 Devonshire Street, Boston, MA 02109