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In addition, Tesla's clean-energy division Tesla Energy is alleged to have a team dedicated to searching for customer complaints on social media and asking them to delete their comments. [ 130 ] [ 131 ] A separate team is dedicated to managing negative social media posts aimed specifically at Elon Musk. [ 130 ]
In response to a rash of complaints from customers saying their Teslas can't drive as far on a single charge as advertised, the company created a team to suppress the issue, according to a new report.
In October 2021 a jury verdict in the Owen Diaz vs. Tesla trial awarded the plaintiff $137 million in damages after he faced racial harassment at Tesla's Fremont facility during 2015–2016. [170] [171] In April 2022, federal judge William Orrick upheld the jury finding of Tesla's liability but reduced the award to $15 million. Tesla had sought ...
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Tesla's strategy of direct customer sales and owning stores and service centers is different from the standard dealership model in the US vehicle marketplace. [28] In the early 2010s, Tesla was the only manufacturer that sold cars directly to customers; all other automakers used independently owned dealerships [ 29 ] [ 30 ] although some ...
Chinese government officials have met representatives from U.S. electric carmaker Tesla Inc over reports from consumers about battery fires, unexpected acceleration and failures in over-the-air ...
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