Search results
Results from the WOW.Com Content Network
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but ...
Help desk; Reference desk; Teahouse; For a complete list of wikitext codes, see Help:Wikitext. ... Works only at the beginning of lines Description You type
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
Main page; Contents; Current events; Random article
The virtual help desk resides between the systems management and service desk platforms to work with the systems that track when trouble tickets open and close, to provide an account of what happens during the support process. This level of granular support activity (e.g. the what, how, when, why and even whose mouse click is used) also helps ...
Questions remain on the Help desk for several days, possibly accumulating answers from more than one volunteer. Each day, the oldest day's questions on the Help desk move to the Help desk archives. In general, users do not edit the archive pages, but the archive pages
For businesses needing technical support assets, outsourcing enables their core employees to focus more on their work in order to maintain productivity. [5] It also enables them to utilize specialized personnel whose technical knowledge base and experience may exceed the scope of the business, thus providing a higher level of technical support ...
This page is within the scope of the Wikipedia Help Project, a collaborative effort to improve Wikipedia's help documentation for readers and contributors. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks. To browse help related resources see the Help Menu or Help ...