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NHS Direct Wales is a 24-hour telephone and internet health advice service provided by NHS Wales to enable people to obtain advice when use of the national emergency telephone number (999 or 112) does not seem to be appropriate but there is some degree of urgency; it also functions as a confidential advice service for some medical matters which a patient might be reluctant to discuss with ...
The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; [1] in Scotland, NHS 24; [2] and in Wales, NHS 111 Wales. [3] The transition from NHS Direct (0845 4647) to NHS 111 in England was completed during February 2014 [4 ...
The remit of the Ombudsman was extended in 1973 to cover the National Health Service. In 1996, the Ombudsman was empowered to investigate complaints about clinical judgment. By law, complaints made to the Parliamentary Ombudsman about UK Government departments and other UK public organisations must be referred by a Member of Parliament (MP).
Figures published in October show the total number of all reported written complaints in the NHS in 2023/24 was 241,922, an increase of 5.4% compared with the 229,458 reported in the previous 12 ...
The highest number of complaints (3,609) related to Cardiff and Vale University Health Board. The government response was that since 1999, the total number of staff working in the Welsh NHS had increased by a third. In 2015, there were 2,000 GPs working in the NHS in Wales, the highest number ever and an increase of 11% since 2003.
NHS Direct Wales / 111 Wales - a 24-hour telephone and internet health advice service provided by NHS Wales to enable people to obtain advice when use of the national emergency telephone number (999 or 112) does not seem to be appropriate but there is some degree of urgency.
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Serco had a contract to run out-of-hours services in Cornwall but NHS Kernow, the Clinical commissioning group, reached agreement with the firm to end the current contract at the end of May 2015 – 17 months early. [22] Zafash Medical Services Limited provides services in central London on a commercial basis outside the NHS.