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If the screen on your Surface looks distorted, has static, is flickering, or has lines running through the screen, you can try a few things to get it working again. For help with external displays, please view Troubleshoot connecting Surface to an external display.
Get help if your Surface Pro 4 screen flickers or is scrambled. Check if you're eligible for a replacement due to a flickering or scrambled screen.
Screen flickering in Windows 11 is usually caused by a display driver issue or incompatible app. To determine whether a display driver or app is causing the problem, check to see if Task Manager flickers.
If you're having trouble with your Surface screen, this list of top concerns might help you find a solution. Which scenario most closely matches your concern? My Surface screen is flickering, is distorted, or has other display issues.
If your Surface won’t turn on, turns on and then off, or starts and gets stuck on a screen—a black screen, a screen with a logo, or another screen—here's what you can try to get it working again.
Troubleshoot screen flickering; Troubleshoot black or blank screens; Check DirectX version
If your Surface exceeds the maximum operational temperature, it will shut down immediately and a thermometer icon will appear on your screen. Here's what to do if you see the thermometer icon: Turn your Surface off, move it to a cooler place, and let it cool down for at least five minutes.
If touch doesn't work on your Surface, your touchscreen most likely experienced a hardware failure. Your next step is to submit a service order. If touch works on your Surface, select EXIT, follow any onscreen instructions, and restart Windows. Then go to reinstall the touchscreen driver.
Solution 1: Power reset your external display. Solution 2: Check the video input settings. Solution 3: Check the port version setting on the external display. Solution 4: Duplicate or extend your display on the external screen. Solution 5: Check the video cables. Solution 6: Check the display adapter.
You can quickly check the health of your Surface drivers and firmware using the Surface app. Open the Surface app. In the Surface app, expand Help & support to check the update status.