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Sign in to your mailbox at least once every 12 months to keep it active. Content deleted from an inactive mailbox can't be restored. To preserve your mailbox: • Subscribe to Extended AOL Mail - Rest easy knowing that all your emails, along with the files and photos attached to them, will not be purged from your email account due to inactivity*.
By default, both the Trash and Spam folders empty automatically to keep your account tidy. These settings are set systemically and can't be changed. • Trash deletion frequency - Trash is deleted after 7 days. • Spam deletion frequency - Spam is deleted after 30 days.
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Check your account email client. One of the top reasons a user can't find their emails is due to settings from a third-party email client such as Outlook or the Mail app on your phone. Chances are the settings in the program are set to delete the emails from the AOL server each time you check your mail.
If you've deleted your contacts or are suddenly missing some, don't worry! Contacts can be restored to automatic save points in time. Caution - The restore will replace any changes or additions made to your contacts since that time, including contacts you have added after that date. 1. Click the Contacts Icon next to settings. 2. Click More ...
Apps that use IMAP and the AOL Mail apps. Some desktop email apps and most mobile email apps, like on iPhone and Android, use IMAP. Actions taken in these apps are mirrored in your AOL Mail account everywhere. Emails deleted from the apps will be placed in your Trash folder. Deleting email from the Trash removes it from your account. Apps that ...
• If you've set up filters, the settings may be routing some emails to the trash. You can review your filter settings in New AOL Mail and edit or delete any incorrect filters • If you're using a mobile app or program that's setup to delete email from the server, you'll need to contact the manufacturer for help.
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