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After the shooter's phone had been recovered, the FBI asked San Bernardino County, the owner of the phone, to reset the password to the shooter's iCloud account in order to acquire data from the iCloud backup. However, this rendered the phone unable to backup recent data to iCloud, until the new iCloud password was entered.
Don't worry, though, messages in iCloud are still end-to-end encrypted, meaning no one else (even Apple) can view them. Here's how to How to backup iMessage to iCloud
iCloud allows users to back up the settings and data on iOS devices running iOS 5 or later. [27] Data backed up includes photos and videos in the Camera Roll, device settings, app data, messages (iMessage, SMS, and MMS), ringtones, and Visual Voicemails. [28] Backups occur daily when the device is locked and connected to Wi-Fi and a power source.
If you have any combination of "AOL" in your display name, the message won't go through. It is especially important to check your Mail settings for this if your account has been recently compromised, as hackers will often change your name to make it harder for you to use your account normally even after it's secured. Clear your browser's cache
Sign in to your AOL account.; Once you've signed in to your account, go to our Contact Us page on AOL Help. If the account you're signed in to is eligible for chat support, "Chat with AOL Customer Care" will be displayed as a support option near the top of the page.
Keeping your account safe is important to us. If you think someone is trying to access or take over your account, there are some important steps you need to take to secure your information.
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