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v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Salesforce, Inc. is an American cloud -based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development.
Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems.
Maker-checker (or Maker and Checker or 4-Eyes) is one of the central principles of authorization in the information systems of financial organizations. The principle of maker and checker means that for each transaction, there must be at least two individuals necessary for its completion. While one individual may create a transaction, the other ...
In computing, an organizational unit (OU) provides a way of classifying objects located in directories, or names in a digital certificate hierarchy, typically used either to differentiate between objects with the same name (John Doe in OU "marketing" versus John Doe in OU "customer service"), or to parcel out authority to create and manage objects (for example: to give rights for user-creation ...
Swimlane. A swimlane (as in swimlane diagram) is used in process flow diagrams, or flowcharts, that visually distinguishes job sharing and responsibilities for sub-processes of a business process. Swimlanes may be arranged either horizontally or vertically. Swimlane flowchart. Here, the swimlanes are named Customer, Sales, Contracts, Legal, and ...
Tableau Software, LLC (/ tæbˈloʊ / tab-LOH) is an American interactive data visualization software company focused on business intelligence. [ 2 ][ 3 ] It was founded in 2003 in Mountain View, California, and is currently headquartered in Seattle, Washington. [ 4 ] In 2019, the company was acquired by Salesforce for $15.7 billion. [ 5 ]
In the same way that a use case describes a series of events and interactions between a user (or other types of Actor) and a system, in order to produce a result of value (goal), a business use case describes the more general interaction between a business system and the users/actors of that system to produce business results of value.