Search results
Results from the WOW.Com Content Network
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...
Spoken (also known as Spoken - Tap to Talk AAC and Spoken AAC) is a mobile application and augmentative and alternative communication (AAC) tool launched in 2019. [3] The app was designed to aid individuals with speech and language impairments like aphasia or nonverbal autism , using a combination of symbols, text, and voice output.
Google Assistant running on a Pixel XL smartphone. A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat, to ...
A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...
For the human linguistic concept, see Speech perception. Speech recognition is an interdisciplinary subfield of computer science and computational linguistics that develops methodologies and technologies that enable the recognition and translation of spoken language into text by computers. It is also known as automatic speech recognition (ASR ...
Sylvia Mathews Burwell, U.S. Secretary of Health and Human Services (2014–2017), Director of the Office of Management and Budget (2013–2014) [19] Julian Castro, U.S. Secretary of Housing and Urban Development (2014–2017), Mayor of San Antonio, Texas (2009–2014), 2020 candidate for the Democratic nomination for president [23]
On a purely technical level it could be argued that an automated attendant is a very simple kind of IVR; [editorializing] however, in the telecom industry the terms IVR and auto attendant are generally considered distinct. An automated attendant serves a very specific purpose (replace live operator and route calls), whereas an IVR can perform ...
VoiceXML. VoiceXML (VXML) is a digital document standard for specifying interactive media and voice dialogs between humans and computers. It is used for developing audio and voice response applications, such as banking systems and automated customer service portals. VoiceXML applications are developed and deployed in a manner analogous to how a ...