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Next Generation e-Ticketing (NGeT): The Internet-based E-ticketing reservation system, developed for IRCTC, that connects at the back-end to PRS. [7] Computerization of Indian Railways' Unreserved Ticketing System: Unreserved ticketing is a major component of IR's ticket volume, and an important source of revenue.
This raised concerns on sharing and safety of passenger data stored with IRCTC. [51] During the 2020–2021 Indian farmers' protests, IRCTC officials used passenger e-mail data that had been provided to them to book tickets, in order to email pamphlets promoting Government welfare schemes and policies to Sikhs from Punjab. [52]
"Welcome to Indian Railway Passenger reservation Enquiry". indianrail.gov.in. Archived from the original on 25 November 2013 Retrieved 30 May 2014 . "IRCTC Online Passenger Reservation System" . irctc.co.in. Archived from the original on 3 March 2007 .
Tatkal tickets can be booked over the counter in a railway station and on the internet at IRCTC. Ticket booking opens at 10:00 AM on the day before the day of the train at origin station. The day of the journey is defined as the day of chart preparation.
Seat checks above the heads of the passengers, on an Amtrak train (Northeast Regional) in 2012. In the US, a conductor may also provide the passenger with a seat check — another voucher indicating how far the passenger may travel on the system — or attach it over the seat also punched by the conductor showing the passenger's destination, along with conductors organizing train seating by ...
"Welcome to Indian Railway Passenger reservation Enquiry". indianrail.gov.in. Archived from the original on 25 November 2013 Retrieved 5 April 2014 . "IRCTC Online Passenger Reservation System" . irctc.co.in. Archived from the original on 3 March 2007 .
The department is also concerned with provisioning of passenger amenities and re-dressal of customer complaints. Various passenger amenities in Railway Stations and Trains, like catering, stalls on the Railway Stations, services in trains and stations etc. come under the superintendence of IRTS Officers working in the Commercial Department.
The Indian Railways website went online in February 2000 and online ticketing was introduced on 3 August 2002 through IRCTC. [62] Indian Railways now provides multiple channels for passengers to book tickets through website , smartphone apps , SMS , rail reservation counters at train stations, or through private ticket booking counters.