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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...
Software versioning. Software versioning is the process of assigning either unique version names or unique version numbers to unique states of computer software. Within a given version number category (e.g., major or minor), these numbers are generally assigned in increasing order and correspond to new developments in the software.
In software engineering, a sequence diagram[1] shows process interactions arranged in time sequence. This diagram depicts the processes and objects involved and the sequence of messages exchanged as needed to carry out the functionality. Sequence diagrams are typically associated with use case realizations in the 4+1 architectural view model of ...
The Specification and Description Language covers five main aspects: structure, communication, behavior, data, and inheritance. The behavior of components is explained by partitioning the system into a series of hierarchies. Communication between the components takes place through gates connected by channels. The channels are of delayed channel ...
A message sequence chart (or MSC) is an interaction diagram from the SDL family standardized by the International Telecommunication Union. The purpose of recommending MSC (Message Sequence Chart) is to provide a trace language for the specification and description of the communication behaviour of system components and their environment by ...
Windows 1.0, the first independent version of Microsoft Windows, released on November 20, 1985, achieved little popularity. The project was briefly codenamed "Interface Manager" before the windowing system was implemented—contrary to popular belief that it was the original name for Windows and Rowland Hanson, the head of marketing at Microsoft, convinced the company that the name Windows ...
A simple way to think about blueprints is as a process chart which consists of inputs, process and outputs. Inputs (raw materials) → Process (transformation) → Outputs (finished goods) Service blueprints include actions and the amount of discretion for varying each step. A service blueprint is always constructed from the customer's perspective.
High-Level Data Link Control (HDLC) is a communication protocol used for transmitting data between devices in telecommunication and networking. Developed by the International Organization for Standardization (ISO), it is defined in the standard ISO/IEC 13239:2002. HDLC ensures reliable data transfer, allowing one device to understand data sent ...