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The user can easily download and add files to their Excel sheets to use for their data. Other tools Excel offers is the use of conditional formatting and basic pivot tables and charts. Excel allows the user to reference other cells which ultimately allows for complex computations to be made and conclusions to be drawn from data. [21]
An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a " bugtracker ", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa.
This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]
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The first software sold under the name Microsoft Chart was an attempt from Microsoft to compete with the successful Lotus 1-2-3 by adding a companion to Microsoft Multiplan, the company's spreadsheet in the early 1980s. Microsoft Chart shared its box design and two-line menu with Multiplan, and could import Multiplan data.
JasperReports is an open source Java reporting tool that can write to a variety of targets, such as: screen, a printer, into PDF, [2] HTML, Microsoft Excel, RTF, ODT, comma-separated values (CSV), XSL, [2] or XML files. It can be used in Java-enabled applications, including Java EE or web applications, to generate dynamic content.
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While many electronic document management systems store documents in their native file format (Microsoft Word or Excel, PDF), some web-based document management systems are beginning to store content in the form of HTML. These HTML-based document management systems can act as publishing systems or policy management systems. [1]