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The Patient Advice and Liaison Service (PALS), also known as the Patient Advice and Support Service (PASS) in Scotland, is a National Health Service body created to provide advice and support to NHS patients and their relatives and carers. The scheme was announced in the NHS Plan 2000. Pilot schemes were set up in 2001, with full nationwide ...
The remit of the Ombudsman was extended in 1973 to cover the National Health Service. In 1996, the Ombudsman was empowered to investigate complaints about clinical judgment. By law, complaints made to the Parliamentary Ombudsman about UK Government departments and other UK public organisations must be referred by a Member of Parliament (MP).
The SPSO examines complaints where a member of the public claims to have suffered injustice or hardship as a result of maladministration or service failure. The SPSO is the 'last resort'; investigating cases after the complainant has already exhausted the formal complaints procedure of the organisation concerned.
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UK public service law; National Health Service (England), the national healthcare system overhauled by the bill. Legislation. National Health Service and Community Care Act 1990 ; National Health Service (Private Finance) Act 1997 section 1, on private finance; NHS Redress Act 2006
Text of the National Health Service and Community Care Act 1990 as in force today (including any amendments) within the United Kingdom, from legislation.gov.uk. The National Health Service and Community Care Act 1990 (c. 19 [ 1 ] ) introduced an internal market into the supply of healthcare in the United Kingdom, making the state an 'enabler ...
The Local Government and Social Care Ombudsman (LGSCO), legally the Commission for Local Administration in England and formerly known as the Local Government Ombudsman (LGO), investigates complaints from members of the public about councils and some other some other authorities and organisations providing public services in England. [2]
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