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The DOT is also banning airlines from using bait-and-switch tactics, in which an airline advertises a discounted fare that doesn’t include mandatory fees that drive the ticket price up.
Get to know the DOT Airline Customer Service Dashboard, which helps you research up-to-date voluntary policies for the 10 largest airlines, including Delta Air Lines. All of the 10 airlines, for ...
The U.S. Department of Transportation is creating an interactive dashboard where travelers will be able to find "easy to-read, comparative summary information on the services or amenities that ...
There has been efforts to change regulations, including by the Department of Transportation in 2015. Such a change could pose a risk to the mistake fare industry if it allowed airlines to refuse such fares. [4] However, the DOT also requires that airlines reimburse you for any non-refundable plans related to the ticket and your travel. [2]
The Traveler Redress Inquiry Program (TRIP, sometimes called DHS TRIP) is a program managed by the Department of Homeland Security in the United States that allows people who face security-related troubles traveling by air, receive excessive security scrutiny, or are denied entry to the United States, to file their grievances with and seek redress from the DHS.
The Department of Transportation proposed new rules to clarify and expand when airline passengers are entitled to refunds.
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
The Department of Transportation is suing Southwest Airlines, accusing it of operating two “chronically delayed flights” in 2022 that resulted in 180 flight disruptions.