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ETSI and 3rd Generation Partnership Project (3GPP) standards, such as GSM and LTE, define supplementary service codes that make it possible to query and set certain service parameters (e.g., call forwarding) directly from mobile devices.
Call forwarding, or call diversion, is a telephony feature of all telephone switching systems which redirects a telephone call to another destination, which may be, for example, a mobile or another telephone number where the desired called party is available. Call forwarding was invented by Ernest J. Bonanno.
A vertical service code (VSC) is a sequence of digits and the signals star (*) and pound/hash (#) dialed on a telephone keypad or rotary dial to access certain telephone service features. [1] Some vertical service codes require dialing of a telephone number after the code sequence.
To activate Remote Access to Call Forwarding, a subscriber calls a provider-supplied Remote Access Directory Number, enters the telephone number of the line to be redirected along with a personal identification number (PIN), a vertical service code (such as 72# or *73) and the number to which the calls are to be forwarded.
Unstructured Supplementary Service Data (USSD), sometimes referred to as "quick codes" or "feature codes", is a communications protocol used by GSM cellular telephones to communicate with the mobile network operator's computers.
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Examples include "Call waiting", "Call forward on busy" etc. Call control software, because of its central place in the operation of the telephone network, is marked by both complexity and reliability. Call control systems will typically require many thousands of person years in development. They will contain millions of lines of high level code.