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  2. Business simulation - Wikipedia

    en.wikipedia.org/wiki/Business_simulation

    Business simulation games are built around a hypothetical oligopolistic industry consisting of three to six firms, whose decision-makers or managers are the participants of the game. Each firm or team is allocated a specific amount of resources in the form of cash, inventories, raw materials, plant and equipment, and so forth.

  3. Change control - Wikipedia

    en.wikipedia.org/wiki/Change_control

    Consider the primary and ancillary detail of the proposed change. This should include aspects such as identifying the change, its owner(s), how it will be communicated and executed, [8] how success will be verified, the change's estimate of importance, its added value, its conformity to business and industry standards, and its target date for completion.

  4. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Contact-center automation, CCA, the practice of having an integrated system that coordinates contacts between an organization and the public, is designed to reduce the repetitive and tedious parts of a contact center agent's job. Automation prevents this by having pre-recorded audio messages that help customers solve their problems.

  5. Knowledge management - Wikipedia

    en.wikipedia.org/wiki/Knowledge_management

    Knowledge retention is part of knowledge management. It helps convert tacit form of knowledge into an explicit form. It is a complex process which aims to reduce the knowledge loss in the organization. [67] Knowledge retention is needed when expert knowledge workers leave the organization after a long career. [68]

  6. Software performance testing - Wikipedia

    en.wikipedia.org/wiki/Software_performance_testing

    Develop the performance tests in accordance with the test design. Execute the Test. Run and monitor your tests. Validate the tests, test data, and results collection. Execute validated tests for analysis while monitoring the test and the test environment. Analyze Results, Tune, and Retest. Analyze, consolidate, and share results data.

  7. Role-based access control - Wikipedia

    en.wikipedia.org/wiki/Role-based_access_control

    Within an organization, roles are created for various job functions. The permissions to perform certain operations are assigned to specific roles. Since users are not assigned permissions directly, but only acquire them through their role (or roles), management of individual user rights becomes a matter of simply assigning appropriate roles to the user's account; this simplifies common ...

  8. Content management system - Wikipedia

    en.wikipedia.org/wiki/Content_management_system

    Publishing functionality allows individuals to use a template or a set of templates approved by the organization, as well as wizards and other tools to create or modify content. Popular additional features may include: [4] SEO-friendly URLs; Integrated and online help, including discussion boards; Group-based permission systems

  9. System of record - Wikipedia

    en.wikipedia.org/wiki/System_of_record

    A system of record (SOR) or source system of record (SSoR) is a data management term for an information storage system (commonly implemented on a computer system running a database management system) that is the authoritative data source for a given data element or piece of information, like for example a row (or record) in a table.