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If you don't have broadband, you'll need to try other steps to fix problems with a dial-up internet connection. An active internet connection is required to be able to access all the best that AOL offers. If you're using broadband (cable) internet and you can't connect, try the following troubleshooting steps in the order listed until you get ...
Temporarily disable your firewall and check whether or not you're able to connect to the internet. If your firewall software isn't on the list linked, you will need to contact your firewall software provider for additional info. Disable Protected Mode in Internet Explorer. Protected mode is enable by default and may interfere with AOL Mail.
Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!
If you don't have dial-up, you'll need to try some other steps to fix problems with broadband connections. An active internet connection is required to be able to access all the best that America Online® offers. If you're using dial-up internet and can't connect, try the following troubleshooting steps:
Optimized for older operating systems and dial-up internet connections, AOL Shield allows you to browse the internet quickly and easily. Install now *To enhance performance, when the AOL Shield Browser is launched over a dial-up connection, the security setting that blocks dangerous and deceptive content is disabled.
Assist by AOL simplifies technology for you. Our tech experts are available and prepared to assist with a wide range of technical problems, regardless of their size, on nearly all types of devices, including speeding up your slow computer, removing computer viruses, troubleshooting your printer, network or wireless connection, using your smartphone, smart TV, gaming systems and more.
Log in to your AOL account to access email, news, weather, and more.
AT&T Internet is an AT&T brand of broadband internet service. Previously, AT&T Internet was branded as U-verse Internet and bundled with U-verse TV, which was spun off into the newly independent DirecTV in 2021. AT&T Internet plans powered by fiber-optic cable use the AT&T Fiber brand.