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2. Disable third-party firewall software - AOL Help

   help.aol.com/articles/disable-third-party...

   Using the Programs menu 1. Click Start, select All Programs or Programs, select ZoneAlarm, and then click ZoneAlarm Security. Note: If you are using Windows 8, move your mouse to the top right of your desktop and then click on Start. Type Z to locate ZoneAlarm in your programs. 2. In the left pane, click Firewall. 3.

3. Fix problems with AOL websites due to ad blocking software

   help.aol.com/articles/fix-problems-with-aol...

   Unblock yahoo.com in any antivirus software, which may have built-in ad blocker; Disable ad blocker on the home Internet router. Refer to the manufacturer's instruction manual; Check all the icons in the browser navigation bar for a possible ad blocker, and disable/remove them

4. Restore your browser to default settings - AOL Help

   help.aol.com/articles/reset-web-settings

   This can remove adware, get rid of extensions you didn't install, and improve overall performance. Restoring your browser's default settings will also reset your browser's security settings. A reset may delete other saved info like bookmarks, stored passwords, and your homepage.

5. Turn pop-ups off or on in your browser - AOL Help

   help.aol.com/articles/disable-or-enable-pop-ups...

   While this is often a good thing as it prevents malware and other programs from infecting your computer, it can also cause problems with legitimate sites like AOL Mail. If you click on links in a legitimate email and get a notice that link can't be opened, you will need to either temporarily turn off your pop-up blocker, or add AOL Mail to the ...

6. AOL Mail

   mail.aol.com

   Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

7. Fix problems reading or receiving AOL Mail

   help.aol.com/articles/fix-problems-reading-or...

   Temporarily disable your firewall and check whether or not you're able to connect to the internet. If your firewall software isn't on the list linked, you will need to contact your firewall software provider for additional info. Disable Protected Mode in Internet Explorer. Protected mode is enable by default and may interfere with AOL Mail.

8. Fix problems with Games on AOL.com - AOL Help

   help.aol.com/articles/troubleshooting-games-com...

   Temporarily disable your security application, such as your firewall or antivirus program, until you've successfully launched your game. Re-enable your security software immediately afterwards. Some antivirus or personal firewall applications incorrectly identify our games as viruses and disrupt or block the game.

9. Download, install, or uninstall AOL Desktop Gold

   help.aol.com/articles/aol-desktop-downloading...

   Learn how to download and install or uninstall the Desktop Gold software and if your computer meets the system requirements.