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  2. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...

  3. Pre-service teacher education - Wikipedia

    en.wikipedia.org/wiki/Pre-Service_Teacher_Education

    Pre-service teacher education. (Redirected from Pre-Service Teacher Education) Pre-service teacher education is the education and training provided to student teachers before they have undertaken any teaching. In contrast, in-service teacher education provides learning opportunities for practicing teachers.

  4. Résumé - Wikipedia

    en.wikipedia.org/wiki/Résumé

    An example of a résumé with a common format with the name John Doe. [ 1] A résumé, sometimes spelled resume (or alternatively resumé ), [ a][ 2] is a document created and used by a person to present their background, skills, and accomplishments. Résumés can be used for a variety of reasons, but most often they are used to secure new ...

  5. Automatic summarization - Wikipedia

    en.wikipedia.org/wiki/Automatic_summarization

    Automatic summarization. Automatic summarization is the process of shortening a set of data computationally, to create a subset (a summary) that represents the most important or relevant information within the original content. Artificial intelligence algorithms are commonly developed and employed to achieve this, specialized for different ...

  6. Service design - Wikipedia

    en.wikipedia.org/wiki/Service_design

    Service design is the process of creating and improving services to meet the needs and expectations of customers. [ 16] Service design involves creating a service concept that defines the customer's experience, as well as the physical, human, and technological resources required to deliver the service. Service design focuses on the experience ...

  7. Children of freed sleeper agents learned they were Russians ...

    www.aol.com/news/kremlin-says-fsb-agent-deep...

    MOSCOW (Reuters) -A family of Russian sleeper agents flown to Moscow in the biggest East-West prisoner swap since the Cold War were so deep under cover that their children found out they were ...

  8. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...

  9. Service management - Wikipedia

    en.wikipedia.org/wiki/Service_management

    v. t. e. Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply ...

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