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Sign in to your AOL account.; Once you've signed in to your account, go to our Contact Us page on AOL Help. If the account you're signed in to is eligible for chat support, "Chat with AOL Customer Care" will be displayed as a support option near the top of the page.
Check your account email client. One of the top reasons a user can't find their emails is due to settings from a third-party email client such as Outlook or the Mail app on your phone. Chances are the settings in the program are set to delete the emails from the AOL server each time you check your mail.
If you're using broadband (cable) internet and you can't connect, try the following troubleshooting steps in the order listed until you get up and running again. 1. Check if you can visit other sites with a different browser - If you can go to another site, the problem may be associated the browser you're using.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
Once you sign up for AOL Mail Plus on mobile, your original payment method will be automatically charged when it's time to renew. Unsuccessful payments will result in cancellation of the service and paid ads will display in your inbox again. If you don't want your AOL Mail Plus subscription to continue, be sure to cancel so you aren't charged.
The $1 charge won’t actually be deducted from the account. The bank for the credit card should remove the charge within a day or two. If you used a credit card for age verification and noticed the charge hasn’t been removed after a few days, please contact your bank or credit card company.
Never worry about your AOL services or subscriptions going past due because your financial info changed. Add, edit, or delete the payment method used for AOL products and service right from your My Account page. To access your billing info, you'll need to sign in with your Primary username and password. Add a new payment method
Find your application's "Email Accounts" or "Account Settings" section, select your AOL Mail account, then update to your new password. If you've activated 2-step verification for your AOL account, you'll need to generate and use an "app password" to access AOL Mail from these apps.