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The first Canadian 211 service opened in Toronto on June 13, 2002. 211 services are free of charge and multilingual in Canada. As of October 2020, the whole of Canada, including the territories, has had access to 2–1–1 thanks to a nationwide expansion, following the COVID-19 pandemic. [citation needed]
511: Traffic information or police non-emergency services; 611: Telephone company (telco) customer service and repair; 711: TDD and Relay Services for the deaf and hard of hearing; 811: Underground public utility location (United States); [3] non-emergency health information and services (Canada) 911: Emergency services (police, fire, ambulance ...
The use of 8-1-1 for "call before you dig" services was long established in California and Nevada, through an organization known as Underground Service Alert, before the FCC mandated its use for this purpose. While "call before you dig" and the 8-1-1 phone number is the primary awareness campaign in the United States, Canada has switched to ...
Some services were also formerly provided by automated ServiceOntario self-service kiosks located primarily in shopping malls. [1] Following the discovery in 2012 that illegal card skimming devices were installed on some kiosks in the Greater Toronto Area , all kiosks were shut down province-wide for security reasons. [ 2 ]
Denise Campbell, the division's executive director indicated in April that some issues her team were considering included integration with 9-1-1 and 2-1-1 call centres, consultation with community and police, and the mandate of the program itself. [8] A point of contention was the language of the program, whether it is non-emergency or crisis.