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  2. Customer retention - Wikipedia

    en.wikipedia.org/wiki/Customer_retention

    Customer retention is an outcome that is the result of several different antecedents as described below. Customer satisfaction: Research shows that customer satisfaction is a direct driver of customer retention in a wide variety of industries. Despite the claims made by some one-off studies, the bulk of the evidence is unambiguously clear ...

  3. Amazon Prime improves its customer retention rate - AOL

    www.aol.com/finance/2016-06-01-amazon-prime...

    Once Amazon (NASDAQ: AMZN) gets someone to sign up for its Prime service, even for a free trial, the company does an impressive job of holding onto that member.. After the 30-day free trial ...

  4. Customer attrition - Wikipedia

    en.wikipedia.org/wiki/Customer_attrition

    Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.. Companies often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of retaining an existing customer is far less than the cost of acquiring a new one. [1]

  5. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    CRM systems that track and measure marketing campaigns over multiple networks, tracking customer analysis by customer clicks and sales. Some CRM software is available as a software as a service (SaaS), delivered via the internet and accessed via a web browser instead of being installed on a local computer. Businesses using the software do not ...

  6. Customer lifetime value - Wikipedia

    en.wikipedia.org/wiki/Customer_lifetime_value

    The multiplicative factor represents the present value of the expected length (number of periods) of the customer relationship. When retention equals 0, the customer will never be retained, and the multiplicative factor is zero. When retention equals 1, the customer is always retained, and the firm receives the margin in perpetuity.

  7. Amazon axed more than 100 customer service managers in CEO ...

    www.aol.com/finance/amazon-axed-more-100...

    The layoffs impacted less than 1 percent of the global Amazon customer service workforce, the company said, but it was unclear what percentage of the customer service division's management team ...

  8. Prologis (PLD) Q4 2024 Earnings Call Transcript

    www.aol.com/prologis-pld-q4-2024-earnings...

    Hi, everyone. Maybe for a while now, it has seemed like the new leasing was a tougher part of the business but that renewals were doing well. So, high retention, maybe slightly less price sensitivity.

  9. Retention rate - Wikipedia

    en.wikipedia.org/wiki/Retention_rate

    "Retention rate is the ratio of the number of retained customers to the number at risk". In contractual situations, it makes sense to talk about the number of customers currently under contract and the percentage retained when the contract period runs out." This term should not be confused with growth (decline) in customer counts; retention ...