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From a technical point of view, there are five parts of a PNR required before the booking can be completed. They are: The name of the passenger; Contact details for the travel agent or airline office. Ticketing details, either a ticket number or a ticketing time limit. Itinerary of at least one segment, which must be the same for all passengers ...
Mid-office automation captures Passenger name record technically abbreviated as PNR data from a variety of global distribution systems (Sabre, Galileo, Amadeus, and Worldspan) sources and lets travel agencies create custom business rules to validate reservation accuracy, monitor travel policies, perform file finishing, prepare itineraries/invoices and process ticketing.
Passengers with e-tickets are required to check-in at the airport for a flight in the usual manner, except that they may be required to present an e-ticket itinerary receipt or personal identification, such as a passport, or credit card. They can also use the Record locator, often called booking reference, a code of six letters and digits ...
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A revenue passenger on an airline must hold a valid issued ticket. In order for a ticket to be issued, there are two distinct processes; both of these are required: Reservation. A reservation for an itinerary is made in the airline system, either directly by the passenger or by an agent.
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Originally designed and operated by airlines, CRSs were later extended for use by travel agencies, and global distribution systems (GDSs) to book and sell tickets for multiple airlines. Most airlines have outsourced their CRSs to GDS companies, [ 1 ] which also enable consumer access through Internet gateways.