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  2. Questionnaire construction - Wikipedia

    en.wikipedia.org/wiki/Questionnaire_construction

    There are two different types of questions that survey researchers use when writing a questionnaire: free-response questions and closed questions. [26] Free-response questions are open-ended, whereas closed questions are usually multiple-choice. [26] Free-response questions are beneficial because they allow the responder greater flexibility ...

  3. Survey methodology - Wikipedia

    en.wikipedia.org/wiki/Survey_methodology

    Survey methodology is "the study of survey methods". [1] As a field of applied statistics concentrating on human-research surveys, survey methodology studies the sampling of individual units from a population and associated techniques of survey data collection, such as questionnaire construction and methods for improving the number and accuracy of responses to surveys.

  4. Survey sampling - Wikipedia

    en.wikipedia.org/wiki/Survey_sampling

    This type of sampling is common in non-probability market research surveys. Convenience Samples: The sample is composed of whatever persons can be most easily accessed to fill out the survey. In non-probability samples the relationship between the target population and the survey sample is immeasurable and potential bias is unknowable.

  5. Questionnaire - Wikipedia

    en.wikipedia.org/wiki/Questionnaire

    A questionnaire is a research instrument that consists of a set of questions (or other types of prompts) for the purpose of gathering information from respondents through survey or statistical study. A research questionnaire is typically a mix of close-ended questions and open-ended questions.

  6. Survey data collection - Wikipedia

    en.wikipedia.org/wiki/Survey_data_collection

    With the application of probability sampling in the 1930s, surveys became a standard tool for empirical research in social sciences, marketing, and official statistics. [1] The methods involved in survey data collection are any of a number of ways in which data can be collected for a statistical survey. These are methods that are used to ...

  7. Net promoter score - Wikipedia

    en.wikipedia.org/wiki/Net_promoter_score

    Net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. [1]

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  9. Voice of the customer - Wikipedia

    en.wikipedia.org/wiki/Voice_of_the_customer

    It is critical that the product development core team are involved in this process. They must be the ones who take the lead in defining the topic, designing the sample (i.e. the types of customers to include), generating the questions for the discussion guide, either conducting or observing and analyzing the interviews, and extracting and processing the needs statements.

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