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  2. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...

  3. New York City Human Resources Administration - Wikipedia

    en.wikipedia.org/wiki/New_York_City_Human...

    In 1970, these positions were combined into the office of Commissioner. HRA was initially created as a ‘super-agency,’ housing all of the city's social service programs. In 1993, the Department of Homeless Services (DHS) became a separate city agency, and in 1996 the Administration for Children's Services (ACS) was also separated from HRA.

  4. Health reimbursement account - Wikipedia

    en.wikipedia.org/wiki/Health_Reimbursement_Account

    A Health Reimbursement Arrangement, also known as a Health Reimbursement Account (HRA), [1] is a type of US employer-funded health benefit plan that reimburses employees for out-of-pocket medical expenses and, in limited cases, to pay for health insurance plan premiums.

  5. Human resource accounting - Wikipedia

    en.wikipedia.org/wiki/Human_resource_accounting

    It means that some employees become a liability instead of becoming a human resource. HRA facilitates decision making about the personnel, i.e. either to keep or to dispense with their services or to provide mega-training [clarification needed]. There are many limitations that make the management reluctant to introduce HRA.

  6. Employee relationship management - Wikipedia

    en.wikipedia.org/wiki/Employee_relationship...

    Employee Relationship Management (ERM) [1] is the practice of maintaining desired employee-employer relationships. It is a part of Human Resource Management . The main goal of ERM is to build and maintain positive connections among employees to ensure smooth business operations.

  7. Human error assessment and reduction technique - Wikipedia

    en.wikipedia.org/wiki/Human_error_assessment_and...

    It is a first generation HRA technique, yet it is dissimilar to many of its contemporaries in that it remains to be widely used throughout the UK. The method essentially takes into consideration all factors which may negatively affect performance of a task in which human reliability is considered to be dependent, and each of these factors is ...

  8. Enterprise risk management - Wikipedia

    en.wikipedia.org/wiki/Enterprise_risk_management

    Customer service - ensures customer complaints are handled promptly and root causes are reported to operations for resolution; Internal audit - evaluates the effectiveness of each of the above risk functions and recommends improvements; Corporate Security - identifies, evaluates, and mitigates risks posed by physical and information security ...

  9. Compensation and benefits - Wikipedia

    en.wikipedia.org/wiki/Compensation_and_benefits

    Compensation and benefits refer to remuneration to employees from employers. Which is the payments or rewards provided to an individual for the work that has been completed. Compensation is the direct monetary payment received for work performed, commonly known as wages. This is the compensation that employees earn for their work or ...