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  2. Project portfolio management - Wikipedia

    en.wikipedia.org/wiki/Project_portfolio_management

    Project portfolio management ( PPM) is the centralized management of the processes, methods, and technologies used by project managers and project management offices (PMOs) to analyze and collectively manage current or proposed projects based on numerous key characteristics. The objectives of PPM are to determine the optimal resource mix for ...

  3. Responsibility assignment matrix - Wikipedia

    en.wikipedia.org/wiki/Responsibility_assignment...

    In business and project management, a responsibility assignment matrix [1] ( RAM ), also known as RACI matrix [2] ( / ˈreɪsi /) or linear responsibility chart [3] ( LRC ), is a model that describes the participation by various roles in completing tasks or deliverables [4] for a project or business process. RACI is an acronym derived from the ...

  4. Matrix management - Wikipedia

    en.wikipedia.org/wiki/Matrix_management

    Matrix management. Matrix management is an organizational structure in which some individuals report to more than one supervisor or leader—relationships described as solid line or dotted line reporting. More broadly, it may also describe the management of cross-functional, cross-business groups and other work models that do not maintain ...

  5. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Contact-center automation. Contact-center automation, CCA, the practice of having an integrated system that coordinates contacts between an organization and the public, is designed to reduce the repetitive and tedious parts of a contact center agent's job. Automation prevents this by having pre-recorded audio messages that help customers solve ...

  6. Agent-based model - Wikipedia

    en.wikipedia.org/wiki/Agent-based_model

    Agent based evolutionary search or algorithm is a new research topic for solving complex optimization problems. In team science. In the realm of team science, agent-based modeling has been utilized to assess the effects of team members' characteristics and biases on team performance across various settings.

  7. Critical path method - Wikipedia

    en.wikipedia.org/wiki/Critical_path_method

    In project management, a critical path is the sequence of project network activities that adds up to the longest overall duration, regardless of whether that longest duration has float or not. This determines the shortest time possible to complete the project. "Total float" (unused time) can occur within the critical path.

  8. Project management - Wikipedia

    en.wikipedia.org/wiki/Project_management

    Project management is the process of leading the work of a team to achieve all project goals within the given constraints. [1] This information is usually described in project documentation, created at the beginning of the development process. The primary constraints are scope, time, and budget. [2] The secondary challenge is to optimize the ...

  9. Communications management - Wikipedia

    en.wikipedia.org/wiki/Communications_management

    Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization and between organizations. It also includes the organization and dissemination of new communication directives connected with an organization, network, or communications technology.