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Need to submit a support request or contact our support team? Click the button below to visit our support page.
Click on a section below to learn more! This section contains our phone number and email. This section contains our hours. Notice our regular call center hours are from 10:00-8:00 ET Monday through Friday. We also offer Saturday support (through voicemail and email) from 10:00-5:00 ET.
Frazer Software for the Used Car Dealer. There are three easy ways to find information in this help manual. 1.Click on one of the topics below. 2.Use the "Index" tab feature on the left side of the page and search any term. 3.Navigate the "Table of Contents" tab feature (also on the left side of the page) and find the topic based on where it ...
One of the greatest tools the Frazer tech has in their arsenal is our ability to connect and view the screen with you as if we were sitting over your shoulder. To access Help Desks, at the direction of one of our techs, click on Help > 7 - Frazer Help Desks or navigate to www.frazerhelp.com.
If you have trouble with GoToAssist, and a Frazer team member has directed you to do so, you may also find use of instructions for our old help desks. From Frazer, navigate to Help > 7 - Frazer Help Desks.
Connecting with GoToAssist when you do NOT have access to Frazer. To access the new helpdesk program, simply navigate to Frazerhelp.com. Once clicked, fill out the form to connect to the Customer Service Rep you're speaking to. After entering your information, click Connect.
All version updates include the latest version of the OFAC (Office of Foreign Assets Control) Specially Designated Nationals and Blocked Persons Database. To load the most recent Frazer update, click on Updates at the top of Frazer.
To add Frazer to multiple computers, you will need to install Frazer Client on all secondary computers. This will allow you to share a single database on multiple computers on a shared network. Functionality will be the same on any workstations running Frazer Client as the main Frazer system.
To begin entering Pre-Existing Customers go to Sales >> 7 - Add Pre-Existing Customers. The first tab is Vehicle & Customer information. Be sure the enter the Purchase Date and include the Purchase Cost and Other Costs (repairs, etc.) as well.
As always, if you're not comfortable providing sensitive payment information over the internet feel free to reach out at 888-963-5369 and one of our friendly customer support representatives will be happy to help in any way we can.