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Customer service and support for questions about bags including delayed, damaged or missing bag status.
How it works: Find our sign with a QR code at Baggage Claim. Scan the QR code or visit the site using your device. Enter your last name and American confirmation code or bag tag number to begin. This service is available for trips ending in the U.S., Puerto Rico and the U.S. Virgin Islands.
It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip. Add checked bags.
For delayed or damaged bags, call the Central Baggage Resolution Office at 1-800-847-4152 or contact American Airlines customer service through their online form for follow-ups.
After leaving the airport, you can call the American Airlines lost luggage phone number at (800) 433-7300.
You can do this by visiting the American Airlines website and entering your last name and your baggage claim number. This number is printed on the baggage receipt that you received at check-in. If you can’t find your baggage claim number, you can enter your record locator instead.
American Airlines Vacations: 800-321-2121: Baggage Customer Service: 800-535-5225
Once you’re reunited with your baggage, you can request reimbursement for any essentials you had to buy because your baggage was missing. Here’s what you need to do: Submit a claim to American Airlines using their online form. Make this claim within 30 days from the time your baggage was delayed.
Finding the Baggage File Locator. If you filed a claim report with Baggage Service upon arrival, you should have received a Property Irregularity Receipt (PIR) similar to ones shown below. For flights on American Airlines or American Eagle click here. For Flights on oneworld partner carriers click here. American Airlines or American Eagle.
Contact American. Contact American. Topic. *. AAdvantage® account service Admirals Club Bags Disability assistance Group or meeting travel Compliments and complaints Trip insurance verification. Subject.