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The ACSI (The American Customer Satisfaction Index) named Costco number one in the specialty retail store industry with a score of 84 in 2014. [ 58 ] From December 2013, Costco's board of directors was chaired by co-founder Jeffrey H. Brotman and included James Sinegal, co-founder and director, and two officers of the company: president/CEO W ...
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
Most regular Costco warehouses open their doors at 10 a.m., but Costco Business Centers appeal to early birds, with most opening at 7 a.m. Monday-Saturday and 8 a.m. on Sunday.
What is Costco Optical's customer service like? With a big-box retailer like Costco, it can be difficult to gauge customer service, and of course, that service can vary from location to location.