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Report a problem with the New York City jail system, including threats to incarcerated people. Janitor or Super Not Available Report a residential building's janitor or super who is not available.
Search by location, date, or topic to see Service Requests that are open or were closed within the last five days. Looking for more information? Check NYC Open Data for all Service Requests since 2010.
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In New York City, this service is provided through 311. You can get local 211 numbers for all other New York State counties. If you live outside New York State, you can search online for your local 211.
NYC311 can accept Service Requests for a wide range of issues, including over 500 complaint types. Service Requests can help you get a pothole fixed in your neighborhood, the heat turned on in your apartment, or a refund for an overpaid parking ticket.
File a Complaint. You can report illegal/unsafe construction work and improper building use by calling 311 or visiting 311ONLINE: Phone Call 311. For the hearing impaired, the TTY number is (212) 504-4115; Online 311ONLINE; What Happens After I File a Complaint?
All 311 Service Requests from 2010 to present. This information is automatically updated daily. Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4
To report a problem in an apartment, you must provide your contact information. Some public area and building-wide complaints also require contact information. Before filing a complaint, you should try to resolve the issue with the building's owner, managing agent, or superintendent.
Welcome to 311 Reporting. Click on linked reports to the left to see the: total numbers of calls to 311 to-date; top reasons why New Yorkers call 311; top service requests made to agencies; all service requests mapped by community district, borough, or council district
NYC311 is for non-emergency City services. Call 911 for fire, police, or medical emergencies. This includes crimes in progress or hazardous conditions. A Service Request (SR) is your request for the City to provide a service or fix a problem.