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The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, and the analysis of consumer patterns and behaviours, from the perspective of the company. [4]
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]
ActiveSync allows a mobile device to be synchronized with either a desktop PC or a server running a compatible software product.. On desktops, ActiveSync synchronizes emails, calendar, contacts and tasks with Microsoft Outlook, along with Internet bookmarks and files.