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Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."
TQM — total quality management is a management strategy aimed at embedding awareness of quality in all organizational processes. First promoted in Japan with the Deming prize which was adopted and adapted in USA as the Malcolm Baldrige National Quality Award and in Europe as the European Foundation for Quality Management award (each with ...
In 1983, the institute trained consultants of Ernst and Whinney Management Consultants in the Deming teachings. E&W then founded its Deming Quality Consulting Practice which is still active today. His methods and workshops regarding Total Quality Management have had broad influence. For example, they were used to define how the U.S ...
Val Feigenbaum's significant contributions to the development of quality in business management were to link established ideas about quality into a more systematic discipline and to define total quality in a workable and practical way. [3]: 51–2 His contributions to the quality body of knowledge include:
Philip Bayard "Phil" Crosby, (June 18, 1926 – August 18, 2001) was an American businessman and author who contributed to management theory and quality management practices. [4] Crosby initiated the Zero Defects program at the Martin Company. [5]
A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction ( ISO 9001:2015 ). [ 1 ]
In project management, quality control requires the project manager and/or the project team to inspect the accomplished work to ensure its alignment with the project scope. [15] In practice, projects typically have a dedicated quality control team which focuses on this area.
It is the high-quality process that assures the high-quality product. The main focus was on improving of process operations. Quality of the process was understood as the quality of its operations. Powerful new concepts of Total Quality Management (TQM), Continuous Improvement Process and Just-In-Time (JIT) systems have characterized this stage ...
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