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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   In Europe, UNI Global Union of Switzerland is involved in assisting unionisation in the call center industry, [15] and in Germany Vereinte Dienstleistungsgewerkschaft represents call centre workers. During the 1990s, call centres expanded internationally and developed into two additional subsets of communication: contact centres and outsourced ...

3. Recruitment - Wikipedia

   en.wikipedia.org/wiki/Recruitment

   Niche firms also develop knowledge on specific employment trends within their industry of focus (e.g., the energy industry) and are able to identify demographic shifts such as aging and its impact on the industry. [34] Social recruiting is the use of social media for recruiting. As more and more people are using the internet, social networking ...

4. Recruiting metrics - Wikipedia

   en.wikipedia.org/wiki/Recruiting_metrics

   Example: Candidate applies to a job opening on January 1 and then is moved by a recruiter to the Recruiter Screen workflow step in the ATS on January the 4th. The time in the candidate application step is tabulated as 4 days. Applicant Cycle Time (ACT) The time a candidate spends in the selection process for an opening.

5. Human resources - Wikipedia

   en.wikipedia.org/wiki/Human_resources

   Human resources (HR) is the set of people who make up the workforce of an organization, business sector, industry, or economy. [1] [2] A narrower concept is human capital, the knowledge and skills which the individuals command. [3]

6. Call center industry in the Philippines - Wikipedia

   en.wikipedia.org/wiki/Call_center_industry_in...

   A Teletech BPO site in Cainta, Rizal. Call centers in the Philippines began as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.

7. Call centre industry in India - Wikipedia

   en.wikipedia.org/wiki/Call_centre_industry_in_India

   A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English-speaking popu