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If you're having problems accessing AOL Mail through third-party applications, such as Outlook or Thunderbird, try troubleshooting with these suggestions to make sure your email works where and when you need it. Update your password
One of the top reasons a user can't find their emails is due to settings from a third-party email client such as Outlook or the Mail app on your phone. Chances are the settings in the program are set to delete the emails from the AOL server each time you check your mail.
Most email software and applications have an account settings menu where you'll need to update the IMAP or POP3 settings. When entering your account info, make sure you use your full email address, including @aol.com, and that the SSL encryption is enabled for incoming and outgoing mail.
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Outlook for Windows (also referred to as New Outlook) is an email client developed by Microsoft. It is a replacement of the preloaded Windows Mail , Calendar apps and the contact management People app on Windows 10 and 11 , and is shipping as default with all versions of Windows 11 since 2024, beginning with version 24H2 .
Outlook on the web (formerly Outlook Web App and Outlook Web Access [2]) is a personal information manager web app from Microsoft. It is a web-based version of Microsoft Outlook , and is included in Exchange Server and Exchange Online (a component of Microsoft 365 .) [ 3 ] [ 4 ] [ 5 ]
Outlook Express, formerly known as Microsoft Internet Mail and News, is a discontinued email and news client included with Internet Explorer versions 3.0 through 6.0.As such, it was bundled with several versions of Microsoft Windows, from Windows 98 to Windows Server 2003, and was available for Windows 3.x, Windows NT 3.51, Windows 95, Mac System 7, Mac OS 8, and Mac OS 9.
AOL is committed to protecting the privacy and security of our members. To maintain the security of your account while accessing AOL Mail through third-party apps, it's necessary to keep your connection settings updated.