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Qualtrics is an American experience management company, with co-headquarters in Seattle, Washington, and Provo, Utah, in the United States. The company was founded in 2002 by Scott M. Smith, Ryan Smith , Jared Smith, and Stuart Orgill.
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Smith was born in Eugene, Oregon. [2] [4] His father, Scott Smith, worked as a university professor and his mother, Nancy Smith Hill, holds a PhD in information systems.[5] [6] While he was attending Brigham Young University's Marriott School of Business, he founded Qualtrics with his father, and his brother, Jared.
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Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
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