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  2. Joseph M. Juran - Wikipedia

    en.wikipedia.org/wiki/Joseph_M._Juran

    This was illustrated by his "Juran trilogy," an approach to cross-functional management, which is composed of three managerial processes: quality planning, quality control, and quality improvement. Without change, there will be a constant waste; during change there will be increased costs, but after the improvement, margins will be higher, and ...

  3. Quality by design - Wikipedia

    en.wikipedia.org/wiki/Quality_by_design

    Quality by design (QbD) is a concept first outlined by quality expert Joseph M. Juran in publications, most notably Juran on Quality by Design. [1] Designing for quality and innovation is one of the three universal processes of the Juran Trilogy, in which Juran describes what is required to achieve breakthroughs in new products, services, and processes. [2]

  4. Operational excellence - Wikipedia

    en.wikipedia.org/wiki/Operational_excellence

    Operational Excellence leverages earlier continuous improvement methodologies such as Lean Thinking, Six Sigma, OKAPI, [3] and scientific management. [4] The concept was introduced in the 1970s by Dr. Joseph M. Juran, [4] who taught Japanese business leaders quality improvement methods. It gained prominence in the United States during the 1980s ...

  5. Quality management system - Wikipedia

    en.wikipedia.org/wiki/Quality_management_system

    Joseph M. Juran focused more on managing for quality. The first edition of Juran's Quality Control Handbook was published in 1951. He also developed the "Juran's trilogy", an approach to cross-functional management that is composed of three managerial processes: quality planning, quality control, and quality improvement. These functions all ...

  6. Business process mapping - Wikipedia

    en.wikipedia.org/wiki/Business_process_mapping

    Develop/Install New Methods - eliminate unnecessary work, combine steps, rearrange steps, add new steps where necessary; Manage process - maintain process map in library, review routinely, and monitor process for changes; Process mapping is capable of supporting several important business goals: Business process improvement; Training

  7. Total quality management - Wikipedia

    en.wikipedia.org/wiki/Total_quality_management

    "Increased quality comes from systematic analysis and improvement of work processes." "Quality improvement is a continuous effort and conducted throughout the organization." The Navy used the following tools and techniques: The PDCA cycle to drive issues to resolution; Ad hoc cross-functional teams (similar to quality circles) responsible for ...

  8. Zero Defects - Wikipedia

    en.wikipedia.org/wiki/Zero_Defects

    The quality improvement program incorporated ideas developed or popularized by others (for example, cost of quality (step 4), employee education (step 8), and quality councils (step 13)) with the core motivation techniques of booklets, films, posters, speeches, and the "ZD Day" centerpiece. [12]

  9. Quality circle - Wikipedia

    en.wikipedia.org/wiki/Quality_circle

    (For a comparison to Quality Improvement Teams, see Juran's Quality by Design. [ 9 ] ). Handbook of Quality Circle: Quality circle is a people-development concept based on the premise that an employee doing a certain task is the most informed person in that topic and, as a result, is in a better position to identify, analyse, and handle work ...